AS
Andre S
1 reviews | Active since Jan 2011
05 Sept 2024, 14:52
THEY LIE TO GET YOU ONBOARD THEN CANCELL YOUR POLICIY WITHOUT YOU KWOING ABOUT IT.
I got a call yesterday, selling me Discovery Insurance, i advise them that I'm already a purple member. So in turn they promised to reduce my premium and I will get a better monthly cash back. I must just sign this form so they can start. Now i'm getting cancelation e mails from Discovery as I've now been moved over to Gfro. Then i got a call from someone els where they confirmed that nothing has changed I'm still paying the same. So they just got their money for getting me onboard but I got nothing out of this deal. I've now sent mails , to Keshne Moodly and Julian Naidoo and not getting any response from them.
Helpful (0)
Replies (4)0
Replies (4)
FGro Red's replyOfficial
05 Sept 2024, 15:02Hi Andre, we're terribly sorry to hear about this and certainly not the experience we want to give our customers. We'll ensure you are contacted urgently to have your query resolved.
The FGro Team.
The FGro Team.
FGro Red's reply05 Sept 2024, 15:02
Official
Hi Andre, we're terribly sorry to hear about this and certainly not the experience we want to give our customers. We'll ensure you are contacted urgently to have your query resolved.
The FGro Team.
The FGro Team.
AS
Andre S's updateReviewer Update
09 Sept 2024, 12:28The Matter has been resolved.
AS
Andre S's update09 Sept 2024, 12:28
Reviewer Update
The Matter has been resolved.
AS
Andre S's updateReviewer Update
09 Sept 2024, 14:32And the poor service continues. Shortly after, i get a call. O no, we are now pushing up your premium as the other driver was never loaded. After i was told that the policy will just be taken over as it. I'm on the phone with Discovery Insure to have you removed from my policy. This is not on.
AS
Andre S's update09 Sept 2024, 14:32
Reviewer Update
And the poor service continues. Shortly after, i get a call. O no, we are now pushing up your premium as the other driver was never loaded. After i was told that the policy will just be taken over as it. I'm on the phone with Discovery Insure to have you removed from my policy. This is not on.
FGro Red's replyOfficial
02 Jun 2025, 15:30Hi Andre,
We’re truly sorry — we dropped the ball, and this isn’t what we stand for. From the poor service to the unexpected premium change, it’s completely unacceptable. We take your feedback seriously and will ensure we improve going forward.
The FGro Team
FGro Red's reply02 Jun 2025, 15:30
Official
Hi Andre,
We’re truly sorry — we dropped the ball, and this isn’t what we stand for. From the poor service to the unexpected premium change, it’s completely unacceptable. We take your feedback seriously and will ensure we improve going forward.
The FGro Team