Responds quickly and helped me get the output I desired, but slightly unprofessional in how they communicate

Thank you, Paula, for your feedback — we truly appreciate you taking the time to share your experience. We're glad to hear that you received the outcome you were looking for, but we’re sorry to learn that our communication fell short of expectations. We take professionalism and follow-up seriously, and your comments will help us improve. Please don’t hesitate to reach out if there’s anything still unresolved — we’d love the opportunity to make things right.