1 reviews | Active since Dec 2017
Poor Service from Fgro Red and Discovery Insure
Fgro Reference `number: 4K5N7OU Insurer: Discovery Insure
On 26 November 2024, I attempted to cancel my policy which commenced on 25 November 2024. I phoned Fgro Red on 25 November 2024 at 15:31. I left a message with the agent for some-one to call me back regarding my cancellation request. No-one bothered to call me back.
Needless to say, two debit orders for R195.00 and 514.12 went off my account on 25 November 2024.
On 26 November 2024, I phoned +***0 and spoke to a male agent for 26 November 2024 @ 15:13 for 17m49s to can cel my policy. The reason for the call was to retain me. Eventually he admitted defeat and undertook to have my policy called and indicated that I will receive a pro-rata refund for the balance of the period.
Needless to say, Discovery debited me on 2 December 2024 for R2558.61.
Request: I want a full refund from Discovery Insure.
I then phoned discovery Insure. After trying to retain me,
The FGro Team.
The FGro Team.
Ms Naidoo from your office called and was very apologetic and arranged for the policy to be cancelled.
I am most grateful for the prompt response.
Their attitude has convinced me that there may be an opportunity in the future to becoming their client.
Ms Naidoo from your office called and was very apologetic and arranged for the policy to be cancelled.
I am most grateful for the prompt response.
Their attitude has convinced me that there may be an opportunity in the future to becoming their client.
The FGro Team.
The FGro Team.