Poor Service

I am extremely disappointed with the service I have received from FGro Red, a Discovery broker.

The offer of R1,500 (R500 for the first three months) was not explained as a once-off special, which left me feeling misled. When I called to cancel, Kwazi offered to consult his seniors about reducing my monthly premiums by adding an excess to one of the excess-free options. I was willing to consider this proposal, but he has still not come back to me.

I followed up and spoke to Refilwe, whose willingness to assist was extremely disappointing.

I am now running out of time and fear being debited by two insurers while waiting for FGro Red to resolve this matter.

I expect urgent feedback, clear communication, and a resolution. Customers should not have to repeatedly follow up for assistance, especially when they are trying to make an informed decision about their insurance.