RD
RD D
1 reviews | Active since May 2011
21 Aug 2025, 12:57
Ongoing Issues with Premium Increase
This year, I noted a 27% increase in my premiums, which I have been trying to address for the past two months. After contacting Discovery, I was redirected to FGRO Red. Since then, I have made numerous calls to discuss the increase and to initiate the cancellation of my policy. Unfortunately, I have been met with repeated delays and no resolution. I have been advised that Sandile is the only person who can assist with my request, including that of cancellation. However, he is consistently unavailable—reportedly always on lunch or another call—and despite multiple promises, he has not returned a single call. This lack of responsiveness is unacceptable, especially considering the urgency and the financial impact of the premium increase. This has been one of the worst customer service experiences I’ve ever encountered.
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FGro Red's replyOfficial
21 Aug 2025, 13:44Dear RD
We sincerely apologise for the frustration caused by the significant premium increase and the lack of responsiveness you have encountered in trying to address it. This is not the level of service we aim to deliver, and we regret the repeated delays and poor communication.
Your concern around the premium adjustment has now been prioritised, and a senior team member will contact you directly to provide feedback. We are also reviewing our internal process to ensure that such delays and lack of follow-up do not happen again. Thank you for your patience, and once again, we apologise for the inconvenience and stress this has caused.
Kind regards
The FGro Team
We sincerely apologise for the frustration caused by the significant premium increase and the lack of responsiveness you have encountered in trying to address it. This is not the level of service we aim to deliver, and we regret the repeated delays and poor communication.
Your concern around the premium adjustment has now been prioritised, and a senior team member will contact you directly to provide feedback. We are also reviewing our internal process to ensure that such delays and lack of follow-up do not happen again. Thank you for your patience, and once again, we apologise for the inconvenience and stress this has caused.
Kind regards
The FGro Team
Best regards,
FGro Red's reply21 Aug 2025, 13:44
Official
Dear RD
We sincerely apologise for the frustration caused by the significant premium increase and the lack of responsiveness you have encountered in trying to address it. This is not the level of service we aim to deliver, and we regret the repeated delays and poor communication.
Your concern around the premium adjustment has now been prioritised, and a senior team member will contact you directly to provide feedback. We are also reviewing our internal process to ensure that such delays and lack of follow-up do not happen again. Thank you for your patience, and once again, we apologise for the inconvenience and stress this has caused.
Kind regards
The FGro Team
We sincerely apologise for the frustration caused by the significant premium increase and the lack of responsiveness you have encountered in trying to address it. This is not the level of service we aim to deliver, and we regret the repeated delays and poor communication.
Your concern around the premium adjustment has now been prioritised, and a senior team member will contact you directly to provide feedback. We are also reviewing our internal process to ensure that such delays and lack of follow-up do not happen again. Thank you for your patience, and once again, we apologise for the inconvenience and stress this has caused.
Kind regards
The FGro Team
Best regards,