AR
Andy R
1 reviews | Active since Dec 2017
14 Jul 2025, 17:08
Lincoln from FGro, WORST ATTITUDE
Lincoln from FGro was absolutely rude and a gave absolutely terrible customer service. I have never spoken to someone so condescending. Luckily, I was able to Asanda, his manager, and she helped me immediately. I truly hope to never speak to Lincoln again, but I suppose I will never contract with FGro Red again because of his attitude.
Helpful (0)
Replies (2)0
Replies (2)
FGro Red's replyOfficial
14 Jul 2025, 22:27Hi Andy
We're very sorry you've had this experience. Thank you for giving us the feedback. We'll be urgently reviewing the call to see what we can do better in future.
Regards,
FGro
We're very sorry you've had this experience. Thank you for giving us the feedback. We'll be urgently reviewing the call to see what we can do better in future.
Regards,
FGro
FGro Red's reply14 Jul 2025, 22:27
Official
Hi Andy
We're very sorry you've had this experience. Thank you for giving us the feedback. We'll be urgently reviewing the call to see what we can do better in future.
Regards,
FGro
We're very sorry you've had this experience. Thank you for giving us the feedback. We'll be urgently reviewing the call to see what we can do better in future.
Regards,
FGro
FGro Red's replyOfficial
15 Jul 2025, 08:09Dear Andy,
Thank you for bringing this to our attention. We are truly sorry to hear about your experience with Lincoln and the way you were treated. This is not the level of service we aim to provide, and your feedback is deeply concerning.
We’re glad Asanda was able to assist you and turn the situation around. Please be assured that we are addressing this matter internally to ensure it does not happen again — no one should feel disrespected when engaging with us.
We value your time, your feedback, and the opportunity to improve. While we understand your frustration, we do hope we might be able to restore your trust in future.
Sincerely,
The FGro Team
The FGro Team
FGro Red's reply15 Jul 2025, 08:09
Official
Dear Andy,
Thank you for bringing this to our attention. We are truly sorry to hear about your experience with Lincoln and the way you were treated. This is not the level of service we aim to provide, and your feedback is deeply concerning.
We’re glad Asanda was able to assist you and turn the situation around. Please be assured that we are addressing this matter internally to ensure it does not happen again — no one should feel disrespected when engaging with us.
We value your time, your feedback, and the opportunity to improve. While we understand your frustration, we do hope we might be able to restore your trust in future.
Sincerely,
The FGro Team
The FGro Team