KN
Katinka N
1 reviews | Active since Aug 2021
25 Jul 2025, 15:31
********l deductions
They are very quick to quote you on insurance and get all your details, but they make it impossible to cancel if you decide not to go through with it. They deducted the quoted premium off my bank account even though I called twice and send 3 emails telling them I dont want to activate the quote.
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Replies (2)
FGro Red's replyOfficial
25 Jul 2025, 15:50Hi Katinka. We sincerely apologise for your experience and for any stress and inconvenience caused. At FGro, we strive to offer a seamless and respectful customer journey, and we’re very sorry that your cancellation request was not actioned despite your efforts to communicate with us. This is not the standard we hold ourselves to. A Manager will be in contact with you to assist with your request. - The FGro Team
FGro Red's reply25 Jul 2025, 15:50
Official
Hi Katinka. We sincerely apologise for your experience and for any stress and inconvenience caused. At FGro, we strive to offer a seamless and respectful customer journey, and we’re very sorry that your cancellation request was not actioned despite your efforts to communicate with us. This is not the standard we hold ourselves to. A Manager will be in contact with you to assist with your request. - The FGro Team
FGro Red's replyOfficial
25 Jul 2025, 16:06Portia will be in contact with you shortly.
FGro Red's reply25 Jul 2025, 16:06
Official
Portia will be in contact with you shortly.