FGro RED -impossible to cancel

Item: FGro Red
Rating: 1
Author: Richard S

You are told you can cancel at any time should you decide to. Signed up on the 18th of July . On the 19th of July after speaking to friends and family, I decided to cancel. I wrote 4 emails to Discovery Insure and customer services of FGro Red and phoned FGro Red twice requesting a call back. No response from FGro Red and today they took the full installment off on debit order. They hound you to sign with them , but ignore you when you want to cancel.

Helpful (0)

Replies (3)

FGro Red's replyOfficial

01 Aug 2023, 08:54

Hi Richard, we are terribly sorry for the experience you have had. This is not the type of experience we want to leave with our customers, potential customers or general public. A customer specialist will contact you urgently to have this matter resolved to your satisfaction.
Regards, The FGro Team

FGro Red's reply01 Aug 2023, 08:54

Official

Richard S's updateReviewer Update

01 Aug 2023, 09:02

Only contacted me after the HelloPeter complaint. 4 emails and 2 call back requests later.13 Days to finally come back to me. Shocking service.

Richard S's update01 Aug 2023, 09:02

Reviewer Update

Only contacted me after the HelloPeter complaint. 4 emails and 2 call back requests later.13 Days to finally come back to me. Shocking service.

FGro Red's replyOfficial

02 Jun 2025, 15:34

Hi Richard We’re truly sorry — we dropped the ball, and this isn’t what we stand for. From the poor service to the unexpected premium change, it’s completely unacceptable. We take your feedback seriously and will ensure we improve going forward. The FGro Team

FGro Red's reply02 Jun 2025, 15:34

Official