Fgro red are bullies and disgusting, shame on Discovery insure for making use of Fgro red

Good day I was contackted yesteday 22 March by one of your agents regarding my cacellation request for Discovery insure. I did explain why I need to cancel and that I am in a financial crisis. He promised me that I will receive a cancellation confirmation email. I did'nt receive a email and the policy is still not cancelled. I am very dissapointed and I can see that you guys are playing with people and their lives, It is absulutely disgusting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! What is the problem?????? Is it so difficult to cancel this policy? Why are you guys so disounest and lying? What is the real reason for this bullying???? It looks like I will have to contackt the ombudsman and the National consumer commission. Is it really nessarry for me to go so far? or can you tell me how far does someone have to go to get the requested policy to be cancelled? Please inform me and stop treating people like rubish!!!!!!! I see all the complaints on Hellopeter is about the exact issue that I am complainig about???????? Can this issue now be resolved for once and all please??