MA
Meekayla A

1 reviews | Active since Nov 2021

20 May 2025, 14:14

Fgro is *****

Fgro contacted me to move my insurance over to them and were quite convincing over the phone so i agreed. When i contacted my insurer they offered me a better deal so i sent Fgro a cancelation mail as i had decided to stay with my original insurer...

But Fgro went and deducted the premium 2 weeks after my cancelation mail anyway... So i contacted them and asked them to refund my money since they weren't authorized to take it... Ever since then i have struggled to get my money back from them... Every time i ask them when the money will be returned to me they say 4-7 days but then after 7 days they still haven't returned ot... I had to phone 3 time now to get my money bavk and they still not paying me back...

Then when i try ask for a manager they never available...

I am this close to opening a lawsuit of ***** against them..

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Replies (1)
FGro Red
FGro Red's reply20 May 2025, 16:31
Official
 Hi Meekayla, we’re very sorry for the frustration and delay you’ve experienced. This isn’t the service we aim to provide. We’re urgently reviewing your case and will ensure your refund is prioritized. A senior team member will contact you shortly to resolve this asap.