FGRO ****

I was initially approached by FGRO through a sales representative pitching household and car insurance. I was assured that my debit orders would only be processed once they canceled my existing policy, and any double debits would be promptly refunded. However, despite being double debited from December 2023 to March 2024, I never received the promised refunds. This led to me falling behind on important payments, including my home loan. Additionally, I experienced double debits including November and December, causing financial strain during the festive season. FGRO is only offering to refund half of what I'm owed, contrary to what was agreed upon in the recorded agreement. I wasn't able to have my vehicle pre inspected or claim fuel back as I couldn't be insured by two companies simultaneously. When questioned, FGRO suggests I should have canceled my existing policies, despite their initial assurance that they would handle everything. Their conduct of misrepresentation amounts to *****, their consultants lack understanding and problem-solving skills. I strongly advise staying away from FGRO a representative of Discovery.