False Promises and Poor Communication

I received a call offering me Discovery Insurance. The agent told me that after 6 months, I would receive 50% of my premiums back. I asked what the conditions were, and was told I would receive this regardless. The agent did not record all my details correctly, so the quotation I received was not correct as it had not taken into account all that I had requested. After a lot of back and forward, I accepted the insurance for vehicle and household contents. I was expecting my 50% payment in January 2022 - which did not happen. I sent an email to enquire, and did not get a response, until I followed up. I was then told that the requirement was that I should have reached Gold Drive status to qualify, but that they reviewed the calls and I wasn't informed of this, so now it has to be referred to management. It is correct that I wasn't informed of any requirements, but I also reached Gold drive status for more than 1 month, so then why wasn't I paid? I sent proof of the Gold status but have not had any response to my email and follow up emails. Such poor communication! It seems like Call Centre Agents promise the world, to get you to sign up- and then FGRO Red ignores you. Be VERY careful of insurance offers- and if you do- 1) ask for all promotions in writing 2) triple check your policy document (when then finally send it to you- I had to beg for mine for over a week)