AS
Amelia S
1 reviews | Active since Nov 2013
30 Oct 2025, 12:19
F Gro Red (Discovery) = Useless
1st person is so quick to spend hours with you on a call to quote you promising you will quick, professional service with one broker only... From here a new person contacts you and you speak to a new person every day. The quote was sent on mail but if you have questions you become a ghost. Well done F Gro Red giving Discovery Insurance a terrible reputation!!!!
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Replies (3)0
Replies (3)
FGro Red's replyOfficial
30 Oct 2025, 13:02 Dear AmeliaWe’re truly sorry to hear about your experience, that’s not the level of service we aim to deliver. Your feedback is important to us, and we will get someone in contact with you right away.We appreciate you bringing this to our attention and thank you for giving us the opportunity to make it right. Kind regards
The FGro Team
The FGro Team
FGro Red's reply30 Oct 2025, 13:02
Official
Dear AmeliaWe’re truly sorry to hear about your experience, that’s not the level of service we aim to deliver. Your feedback is important to us, and we will get someone in contact with you right away.We appreciate you bringing this to our attention and thank you for giving us the opportunity to make it right. Kind regards
The FGro Team
The FGro Team
AS
Amelia S's updateReviewer Update
05 Nov 2025, 09:3027 errors on the quote document? Absolutely zero benifit in this quote except paying more out of my pocket for the insurance
AS
Amelia S's update05 Nov 2025, 09:30
Reviewer Update
27 errors on the quote document? Absolutely zero benifit in this quote except paying more out of my pocket for the insurance
FGro Red's replyOfficial
05 Nov 2025, 12:45Dear Amelia We sincerely apologise; we clearly dropped the ball on this one. This is not the standard of service we aim to deliver, and we truly regret the frustration this has caused. We’ll ensure that everyone involved is properly upskilled and that this does not happen again. Thank you for bringing it to our attention, it helps us improve and uphold the level of service that you and every customer deserve.
FGro Red's reply05 Nov 2025, 12:45
Official
Dear Amelia We sincerely apologise; we clearly dropped the ball on this one. This is not the standard of service we aim to deliver, and we truly regret the frustration this has caused. We’ll ensure that everyone involved is properly upskilled and that this does not happen again. Thank you for bringing it to our attention, it helps us improve and uphold the level of service that you and every customer deserve.