Debit order abuse

Got the worst service from FGro Red for Discovery insurance.

I got a call on the 02/05/2023 @11:39 (For in case you want to go and listen to the recordings) to offer me Discovery insurance.

The Lady that I spoke to tried to sell me the product, and at first I was interested, after her sales pitch, she handed me over to her teamleader, and when I started questioning the stuff she told me, he advised me that not all of what she said and I understood was correct.

He ensured me that this is just a quote, and nothing will go off my account, It will only go off once I have filled in my cancellation letter which they will cancel at my current Insurance company and all is in order.

I was also advised that a Financial advisor will contact me by Latest Friday the 05/05/2023 for further assistance and to finalize everything (Which till today the 25/05/2023 I am still awaiting him/her to contact me)

I received my Information from FGro on the 03/05/2023 @12:55 and 12:56, which was just general information and not the quote that I requested, and I started feeling uncomfortable regarding this.

On the Same Day 03/05/2023 @13:10 I Sent an e-mail back to their Customer Service department and advised them the below:

Good day I would not like to carry on with this proposal, please cancel this insurance.

Which till today I did not receive a response from them.

On the 09/05/2023 I called the Cancellations department and once again I was assured that :"No mam, do not worry, this WILL NOT go off your account. I Asked the guy I spoke to, to provide me with a reference number, and I was advised that they do not do any reference numbers. I then asked to send me an e-mail advising me that my policy will not go through. This e-mail I received at 11:36

Good Day I trust you are but please find the attached document below. Please note that it is encrypted with your ID number. Please read the document carefully and do contact us should you ever have a change of heart. I am to action on your cancellation request, but information provided before is for you to clearly understand product that was being offered to you.

Come tonight 25/05/2023, Low and behold, guess what happens? an amount of R150 and the monthly payment went off my account.

1. I did not Authorize this payment to go off on my Banking app (As Debicheck TT1 is supposed to send you a Notification to your Banking app that you need to approve and or decline) 2. I was Promised more than once this payment will not go through. I have mails confirming that my cancellation request is being actioned, but the payment will not go through.

This is pathetic service