D
Danny
1 reviews | Active since Sept 2023
03 Sept 2025, 14:20
Customer satisfaction.
Service provider assistance in policy review and value approvals. The consultant who assigned to my policy did not make amendments as agreed by myself and I had to pay R200.00 extra as my policy was not anended as per my request and this cannot be refunded as per fgro. However after constant coms with them it took another name Risia Chetty from Fgro who resolved my issue today within an hour of our coms. Thanks to Risia...which you set an example to the rest at Fgro as a service provider and customer satisfaction.
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FGro Red's replyOfficial
03 Sept 2025, 14:25Good day Danny
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused due to the initial oversight on your policy amendments and the additional cost you incurred as a result. We understand how frustrating this must have been.
We are, however, pleased to hear that Risai Chetty was able to assist you promptly and resolve your issue to your satisfaction. We are proud to have her on our team and will be sure to share your positive feedback with her.
Your feedback helps us improve, and we will ensure that the matter is addressed with the consultant originally assigned to prevent similar situations going forward.We truly appreciate your patience and the recognition you have given to Risai for her excellent service.
Kind regards
The FGro Team
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused due to the initial oversight on your policy amendments and the additional cost you incurred as a result. We understand how frustrating this must have been.
We are, however, pleased to hear that Risai Chetty was able to assist you promptly and resolve your issue to your satisfaction. We are proud to have her on our team and will be sure to share your positive feedback with her.
Your feedback helps us improve, and we will ensure that the matter is addressed with the consultant originally assigned to prevent similar situations going forward.We truly appreciate your patience and the recognition you have given to Risai for her excellent service.
Kind regards
The FGro Team
FGro Red's reply03 Sept 2025, 14:25
Official
Good day Danny
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused due to the initial oversight on your policy amendments and the additional cost you incurred as a result. We understand how frustrating this must have been.
We are, however, pleased to hear that Risai Chetty was able to assist you promptly and resolve your issue to your satisfaction. We are proud to have her on our team and will be sure to share your positive feedback with her.
Your feedback helps us improve, and we will ensure that the matter is addressed with the consultant originally assigned to prevent similar situations going forward.We truly appreciate your patience and the recognition you have given to Risai for her excellent service.
Kind regards
The FGro Team
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused due to the initial oversight on your policy amendments and the additional cost you incurred as a result. We understand how frustrating this must have been.
We are, however, pleased to hear that Risai Chetty was able to assist you promptly and resolve your issue to your satisfaction. We are proud to have her on our team and will be sure to share your positive feedback with her.
Your feedback helps us improve, and we will ensure that the matter is addressed with the consultant originally assigned to prevent similar situations going forward.We truly appreciate your patience and the recognition you have given to Risai for her excellent service.
Kind regards
The FGro Team