****STERS and refusing refund requests customers are allowed under the Consumer Protection Act!

DO NOT USE FEVER UP! They are **** ARTISTS!!! I am APPALLED and DISGUSTED with their service and integrity. They refuse to give any client their cash refund always responding with the same copy and paste response "all sales are final".

They are very quick to respond with what seems to be automated AI generated responses. So it seems as if they do not take the time to review your case and circumstances into account as to why you want a refund, because their response is almost instant. They do call you when you ask them to.

After all their very quick response on your email, they ignore your request asking the Name of the consultant/agent you are querying with - THEY DO NOT RESPOND and provide their details. Yesterday, I requested the name and surname of the consultant/agent 4 times in less than 12hours with absolutely no response from them. But the consultant/agent was able to respond my previous emails almost instantly to reject my refund request.

I asked to speak to the manager and was provided with this response "Moreover, while upper management is unable to handle your request directly, you can speak to one of our agents directly..."

This has been a long dreadful experience and do NOT use their services.

It is a complete nightmare and dreadful experience to deal with their terrible customer service. They are ****sters.

When I called the customer services line - I was later offered a voucher which was only valid for a very short period. I refused to accept it because I was unable to make use of it with a newborn baby and the time frame of validity of the voucher. They later then offered me a 9 months voucher which I accepted at the time because they refused to give my money back. I took the voucher to later take the matter further and keep fighting for my refund.

I mentioned the Customer Protection Act of South Africa noting all legal rules that allowed for me to have my money refunded. They still refused!

Now with querying it again to say they must extend the validity period of my voucher - the consultant responded by saying it cannot be done and I must wait till it expires to request the extension. It's as if the agent had no brains because I even suggested to the agent to cancel the voucher and reissue a nee one with a longer period of validity. There was no response to this.

They think I'll be foolish to have the voucher expire before making use of it before addressing the matter again when it's already been a NIGHTMARE just to have my monies refunded at this point.