Extremely disappointed with FEM's Handling of My Claim

I am extremely disappointed with the way FEM has handled my claim and, in particular, the lack of communication.

The father of my child passed away in a workplace accident on 24 October 2024. I have gone through the processes required of me, including providing the necessary documentation, paternity/court documentation, DNA testing and social-worker involvement.

FEM received all the required documents by May 2026. Despite this, I have been following up for an update since June 2026. I have repeatedly contacted FEM asking for feedback, but getting a clear response has been extremely difficult. I was eventually informed in July that there had been an update on the claim and that it would be explained once the claim was finalised.

I continued following up afterwards, including on 22 July and again on 29 July, but my emails were not properly answered.

What makes this particularly upsetting is that this claim involves financial support for a child who lost her father. I understand that claims have processes and that some matters may take time, but having all the required documentation since May and still having to repeatedly chase for basic communication is unacceptable.

At this point, I simply want clear answers:

What is the current status of the claim? Why was the claim reopened? Is anything still outstanding from my side? What is causing the continued delay? When can I realistically expect the claim to be finalised?

I have been patient and have followed every process requested of me. I should not have to repeatedly send emails just to receive basic feedback about a claim that has already been outstanding for such a long time.

I hope FEM will use this opportunity to provide a proper response and finally bring clarity to this matter.