Zero star- Horrible service and *********** consultants

I am really Disappointed at Fedhealth, very slow and horrible service just to add the adult dependent. They sat on my form for almost 3 weeks only to tell me yesterday that I need to complete a different form which is really similar to the previous one, it does not make sense. I completed the form immediately, my employer has communicated the urgency that we require a membership certificate since my husband needs it for his new employment. I am very angry that he can't be added on the payroll because Fedhealth is dragging their feet on something as simple as loading the form for an existing client and print a membership certificate.

Event the contact center staff has no solutions, it's just a waste of time to chat to them.