Zero Integrity

My wife and i had been trying to get answers from fedhealth for the past 2 days regarding a query on a specific test. on the 16/10/2019 my wifes doctor had submitted a motivation for authorisation for the NITP the morning of the 17/10/2019 my wife had to be admitted into hospital because she had high glucose levels when we got to the hospital i had contacted fedhealth asking if they had received the letter that was sent the gentlemen advised me that because my wife is in hospital medical aid should cover for all test that will be done

my wife later called back and spoke to a yet another agent who confirmed that they had indeed received the letter and we agian requted and answer regarding payment for this requested test the agent again confirm that all test done in hospital will be covered

my wife contacted the autorisation departed however no response from them as this was a matter of urgency that could have implication on our unborn child my wife then spoke to a lady by the name of fazlin who said that all test that are going to be done will be paid for my wife then requested that the lady find out and give a either a yes or no that this will be done

the person said that she will do the necessary work and get the information and contact us the next day she called the morning however she didn't have an answer for us and said that she would call us at 12 during this period in hospital my wife had give nearly 70cc of blood she was in pain and waiting for feedback after 12 we had not gotten feedback from the lady we decided to call her back

when my wife spoke to her she still could not tell us whether or not this has been done or if it was looked at we waited all day to get the feedback and still no response from fedhealth

the doctor had authorised the discharge of my wife from hospital before we left the hospital we had again contacted fedhealth at this point we were told that everyone had left including fazlin however this did not seem to be the case i needed an answer we stayed on the line we needed to speak to someone who could assist the anget we spoke to kept us ion the line for a few minutes then came back to us saying that fazlin will contact us and yet again i insisted that we get in touch with someone in management we were put on hold again when the lady had returned she said that fazlin was back she will piu us through to her and guess what still no feedback

i pay my medical aid on time they changed the payment scheme to suit them i still pay it i pay them for a service and ever since i've been with fedhealth i've never received the service im paying for you call yourselves a medical aid for all but all you care about is yourself my child's life is a stake and no one seems to care