Your automaton system is a great fail

I have been a client/member of Fedhealth from 1993, when it was still Fedsure. I have enjoyed being a Merry of this medical aid scheme. It was easy to communicate with the medical aid for any queries that might have arisen. There is a great fail in the system of ommunication because it is now automated. To speak to human is next to impossible! I tried via the chat room but could not log in, I the. Tried their new WhatsApp system which was not helpful in the least. I followed all the prompts added my medical aid number and that was the end ! My medical aid number was not accepted ! I can therefore not speak to an agent. Problem not addressed.