You can't be YOU!

After 185 contributions – 15½ years as a loyal member of Fedhealth, I am left with no other option but to immediately terminate my membership and seek a medical aid that will actually value me as paying customer. I have had enough of begging a supplier I pay every month, for service and/or answers and then waiting several days for answers – if I do finally get them, and this is not the first time!

I have had nothing but utter frustration and bad service from Fedhealth in recent years. Why must I as paying customer always follow up, always call, always email and always beg for information? Is my premium not good enough? The statistics on the ‘about us’ section of your website is far from correct. Claims never have a 5 day turnaround time – I have several emails regarding claims that is clear evidence of that. Some of these claims are much, much older than a month and yet again – if I did not query their payment (several times) and started looping the CEO in on conversations just to get a response, I would probably again have legal departments blowing down my neck for payments which I personally authorised weeks ago… I have given up on calling Fedhealth as it is costing me more money and frustration from holding -and calls continuously being dropped, than what it’s worth.

It is sad but true; the service I have received from Fedhealth is pathetic and recently almost non-existent to say the least. I will never again advise anyone to join Fedhealth. They say ten (10) good reviews can help build your business but, only one (1) bad review could reach a thousand ears. One would think that as a member of more than fifteen (15+) years – who has NEVER missed a single premium, there would be some form of appreciation or at least service – after all I am paying for a service, but this was the final straw. I have had enough and will take my business elsewhere.