Wrongful information

It’s been 7 working days and yet I have not received a response to my mail

I called on the 1 September 2021 and was told the matter had been escalated to the team leader who would be listening to the call made on the 18 March 2021 I was told it would take 3-5 days for feedback resulting in yesterday being 5 days

I called yesterday 6 September 2021 and was told that the team leader is attending to the matter and would get back to me later that day or today

I have not received any feedback as yet

The INITAL query was made on the 24 August which i never received feedback on till today

Unfortunately I have not been receiving Any feedback or update on my matter unless I call to follow up after the time period has lapse that I was promised/am initially suppose to receive by the timeline of Fedhealth which is 3-5 working days

To date the email has not been attended to as well as the INITAL email sent on the 18 March 2021

I have spent over R1000 on airtime calling and Being placed on hold only to be Told they are attending to my matter and will get back to me but no one ever gets back to me

This is highly frustrating as I am due in 4/5 weeks and on the 18 March I called to confirm if Christian Barnard is a network hospital on my plan and I was Told it was only to find out 7months down the line it is…I took initiative to confirm if this hospital is on my plan before booking my bed and following thru with my appointments at this hospital hence why I selected this hospital on confirmation that it is on my plan

I am now requested to pay a co payment of R12 500 which I have not budgeted as per the consultant the hospital will be fully covered for confirmed with me on the 18 March

It’s been 11 working days from my initial query on the 24 August and 7 working days since sending the below email and yet I am still awaiting a response from Fedhealth

I called again today after being told it will take 3-5working days to get the call recording it is 10 working days and I was told they still need to listen to call