1 reviews | Active since Sept 2019
Would appear to be "frustrate due process" loopholes in order not to take respocibily.
The worst experience, ever. 1st, they like very much to frustrate process, especially if they are in the wrong. They extended my chronic medical cover from 3months to 1 year. 2nd: They wrongly penalized me with a late joiners fee of 25% extra on my monthly contribution. This was al contradictory to my arrangement with Telesales agent. The Late-joiners penalty derived from a medical aid I belonged to during the 90s of which there are no membership record available. I then produced an affidavit with witnesses with clear and detailed information. After a long process (1 month), I got a reply, "proof of medical aid membership must be provided". To challenge that I had to restart the the whole support process from start, which I did... Still, dead silence, no reply! I then send an email stating that all payments are stopped until issue is resolved since they broke contract (according to original deal settlement with telesales agent). Still they are attempting to take money from from my account, then, a diffident debit reference called "FDH VLT" which is also a "DEMAND DEPOSIT " which cannot be challenged. I have no idea what for! I am a single father to a 4 year old, the financial impact is devastating, and that for nothing! I have a total of 11 emails send to them with virtually no response. Jeremy Yatt CEO of Fedhealth henced my polite attempts to intervene. So I am preparing the string of correspondence attempts and support ticket detail that is telling its own story.. I will then submit it to Martin Bester from Jacaranda and see if I can get certain people back on the morning show and answer questions there. The questions might be why are they in contravention of the FAIS consumer protection act in frustrating due process and then of-course contravention of the MEDICAL SCHEMES ACT NO OF 1998 in not accepting my affidavit. In my opinion Fed-health border on ******** standards and processes, perhaps this time we have proof.., If I might be too harsh, I do apologize, I am beyond frustration and the alleged Fedhealth thievery processes which is allegedly protected and hidden in clever litigation, is something I will not stand for nor be a victim of. I will not relent.
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Dear Mr Joubert
Reference Number: 061120Q81X1L.
With reference to your reply/ concern on HelloPeter dated 05 November 2020 we have tried contacting you telephonically on ***. Unfortunately we were not able to reach you.
Kindly be advised for the scheme to review the late joiner penalty on the membership proof of cover is required from when you left Telemed in 1996 till when the member joined Discovery medical aid in 2018, should the member not have any credible cover the late joiner penalty on the membership has been app**** correctly.
Kindly update your personal details on a regular basis, to ensure that you receive the latest updates from Fedhealth.
Best Wishes
Antoinette Walaza
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1) *** is not my number, never heard of it. Fedhealth has my correct cell number which is ***, is on record, they have called me many times before on it2
2) Not only have I listed all the Medical aid memberships when I logged a support call, but Fedhealth has read them back to me on telephone call I made to them for support, they said they only needed proof of the Telemed membership, the rest is in order because the before mentioned Telesales agent who assisted me with the application, conference call all of them with myself. ALL proof was in the conference call ordered to be mailed to FEDHEALTH agent directly. Yet, ANOTHER delaying method to allow the three months nonpayment to pass so they can quickly terminate my membership.
My own thoughts then towards the "Fedhealth problem solvers" which is captured and expressed within the freedom of thought, belief and expression Charter of South Africa: It is said the Gariep dam holds a magical cure to a weak and condescending ******** character, perhaps take a drive there and jump in it.
@@@@@@@@
Dear Mr Joubert
Reference Number: 061120Q81X1L.
With reference to your reply/ concern on HelloPeter dated 05 November 2020 we have tried contacting you telephonically on ***. Unfortunately we were not able to reach you.
Kindly be advised for the scheme to review the late joiner penalty on the membership proof of cover is required from when you left Telemed in 1996 till when the member joined Discovery medical aid in 2018, should the member not have any credible cover the late joiner penalty on the membership has been app**** correctly.
Kindly update your personal details on a regular basis, to ensure that you receive the latest updates from Fedhealth.
Best Wishes
Antoinette Walaza
@@@@@@@@\
1) *** is not my number, never heard of it. Fedhealth has my correct cell number which is ***, is on record, they have called me many times before on it2
2) Not only have I listed all the Medical aid memberships when I logged a support call, but Fedhealth has read them back to me on telephone call I made to them for support, they said they only needed proof of the Telemed membership, the rest is in order because the before mentioned Telesales agent who assisted me with the application, conference call all of them with myself. ALL proof was in the conference call ordered to be mailed to FEDHEALTH agent directly. Yet, ANOTHER delaying method to allow the three months nonpayment to pass so they can quickly terminate my membership.
My own thoughts then towards the "Fedhealth problem solvers" which is captured and expressed within the freedom of thought, belief and expression Charter of South Africa: It is said the Gariep dam holds a magical cure to a weak and condescending ******** character, perhaps take a drive there and jump in it.
Best Wishes
Best Wishes