JF
Jean F

1 reviews | Active since Jul 2014

07 Nov 2021, 21:50

Worst service and unauthorized debits

I have had constant issues with Fedhealth over the past few months, called them with multipal complaints, till today I have not received a single phone call back from them addressing any of my issues. For the past few months, my contributions increased without notice, when I addressed it with them, the attitude I received was basicly that I was my issues and not theirs. Still no return calls on any of my concerns All I received from them end of October was that my medical aid was being terminated. Next moment Fedhealth took R2900 from my bank account, that I did not approve nor was I informed for what this is.

Fedhealth is truly the worst ever company when IT comes to customer service, they are only interested in money,money,money

0
Replies (4)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply08 Nov 2021, 09:12
Official
Dear Member, 
 
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 
 
Best Wishes
Fedhealth

JF
Jean F's update10 Nov 2021, 13:13
Reviewer Update
It has been over 48hours since I posted this review. And still no answers from Fedhealth. Only stories and trying to cover their back sides.

Absolutely ridiculous
JF
Jean F's update11 Nov 2021, 11:38
Reviewer Update
72 hours in and still no answers or feedback. Absolutely pathetic service
JF
Jean F's update15 Nov 2021, 13:23
Reviewer Update
a week later and I still dont have any answers from Fedhealth. Promises of feedback and managers to contact me. But nothing.