Worst Medical Scheme Ever

I have had the worst experience with Fedhealth and every time I query nobody gets back to me nor do I get a resolution and it is frustrating.

Please kindly assist Re the below with regard to this MediVault debit order collection. There was an arrangement in place to collect R709 every month until Dec 2019 to settle the MediVault account after Fedhealth had messed the entire process. They debited the correct amount for 2 months then reverted to collecting R425 and some months not collecting at all. A debit order was collected this month for R709 and this is frustrating me. The agreement was to debit to settle until Dec 2019, I do not want Fedhealth to be debiting my account anymore for last year’s MediVault because they made the error on their side and I did not default on payments. They need to write off this error as a failure on their side. It’s actually not my problem. If this is not resolved I am going to the Ombudsman. Please kindly assist and I would appreciate a response because I have not had any feedback from Alexander Forbes or Fedhealth regarding this matter.

Yesterday I just got off the phone with a customer care consultant and I have been advised that my full Medivault has been transferred to my Wallet on the 1st of January 2020.

Please can someone tell me who transferred to my wallet and under whose authority?

I have not activated this.

This is so frustrating.