Worst Medical Aid scheme ever

The worst experience I have ever had with a Medical Aid scheme. The customer service is pathetic. I was on a call with a person named Joshua the other day. I called from my cellular phone, as I needed some changes to be done. He kept on telling me that the system was slow, but if I should get cut off, he would return my call. Eventually my airtime ran out, but I did not get any form of communication from him. The Fedhealth website and mobile app are both jokes, as it would not even allow you to enter your details, so basically it does not work. Trying to submit a query on the website....it just does not happen. I'm cancelling them and moving to Bonitas.