Worst Medical Aid Experience

This is by far the worst medical aid ever. I recently submitted a claim for spectacles. I was told to move money from my eWallet to my savings to which I ensured was enough to cover the glasses. I then went to collect glasses to which I was told I needed to pay an extra amount. I queried with Fedhealth why I needed to pay as there was enough funds. I emailed them requesting a reimbur*****t of my money their response was they are now going to pay the service provider again and then I should claim from the service provider. I have nothing to do with the service provider you guys are my medical aid so you need to pay me. If I had a choice I wouldn’t have joined this medical aid I had no problems with Discovery last year.