Worst Medical Aid ever - Fedhealth

This is the worst medical aid ever. I have on record confirming that a claim would be paid in full as I was almost handed over to be blacklisted. Upon advice from the medical aid to settle the amount directly with the hospital and the scheme would reimburse me due to the time it would take to process the claim I paid the hospital in full. It has been 2 months since I’ve paid the money that I’ve been fighting with the medical aid to reimburse me. The claim is 13 months old. They are coming up with all sorts of excuses and there is no communication between consultants. My query has to be re explained every time I call in.