Worst Medical Aid Ever

My mother has been laying in hospital for the last 2 weeks after she collapsed and could not walk. She was rushed to hospital with an ambulance. Her doctor ordered her to go for a surgical spine lumber fusion operation as her vertebrae has dislocated. After 2 years of being on Fedhealth with no issues. We are totally disgusted by this company. They have given us the run around and decline for her to have the operation. She is in excruciating pain, we do not have a solution outside of the operation. They advised us to change to a higher plan for them to cover the op. We did just that and they have now come back and refuse for us to change the plan. Their reasons: you can change plans during the year. Basically they told us to take our mother home and see what we do with her. With not even the courtesy to give is a call or a letter of alternatives. NO ONE MUST EVER TRUST THIS COMPANY. THEY WILL NOT COVER ANY OF YOUR MAJOR EMERGENCIES