WORST MEDICAL AID CUSTOMER SERVICE IN SOUTH AFRICA

Fedhealth customer service is the worst one can ask for. I submitted a claim on 19 October, there was a shortfall on my claim amount where after I transferred funds from my medivault to my savings to cover the shortfall. This was an amount of just over R990. It has been 7 working days since my request to pay the shortfall and still nothing has materialized. I have wasted over 100 minutes of my mobile phone calling Fedhealth, having to hang on for 15 minutes at a time, still to be told "we are working on the matter and will send an email once done" I have literally utilized all my minutes for the month after being transferred from pillar to post with still no resolution or sight of payment. If Fedhealth takes so long to process a payment of R990, what is going to happen if I have to end up in an emergency and rely on my medical aid to save my life? I think their service is beyond pathetic.