kA
kayler A

1 reviews | Active since Aug 2013

23 Oct 2018, 15:08

WORST CUSTOMER SERVICE THAT CANT DEAL WITH UPSET CUSTOMERS APPROPRIATLEY

<p>YOUR AGENT IN CUSTOMER AUTHORIZATIONS NEEDS TRAINGING ON HOW TO DEAL WITH IRATE CUSTOMER. I AM LIVID WITH YOUR COMPANY AND THAT USELESS CALL CENTER AGENT CUT THE CALL ON ME, I DON'T CARE WHAT A CUSTOMER HAS DONE, I WANT A MANAGER FROM AUTHORIZATIONS TO CALL ME AND I WANT AN APOLOGY FROM THAT GIRL FOR DROPPING THE PHONE ON ME. THIS IS THE WORST MEDICAL AID WITH THE WORST CUSTOMER SERVICE EVER!!!!! I WANT OUT OF THIS MEDICAL AID. TOO MANY CONTRADICTIONS. I WANT A MANGER TO CALL ME TODAY AND I WANT ALL CALL RECORDINGS FROM YESTERDAY AND TODAY. IM TAKING THIS COMPANY TO COURT!!!!!!!</p>

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply23 Oct 2018, 15:39
Official

Thank you so much for your review we will be in touch shortly.

Kind Regards
The Fedhealth Online Team

kA
kayler A's update23 Oct 2018, 15:43
Reviewer Update
dont thank me for ****. make that manager call me today!!!!