Worst customer service experience I have ever had.

Fedhealth medical scheme, not even a medical aid worth mentioning!! I have been a loyal member of the scheme for 4 years now and I am absolutely discussed by the service I have received from them, not just now but for 4 years straight. For the past 2 years they have increased my membership fee without ever sending me the proper information or paperwork and the first year I ended up paying almost R800 more than I had to, when I phoned them to rectify my account the consultant I dealt with could not have been less interested. I didn't ask for my money back or anything. The beginning of this year it happened again, I never received the proper paperwork... I decided to reverse my debit order twice and guess what? Still no communication from their side. They terminated my membership in December already and again I had to phone to find this out. I decided to give them on last chance as let's face it they have cheaper options than most medical aids. I phoned to reinstate my membership in April as times got a bit hard with not earning an income during the hard lockdown. I was meant to rejoin the scheme on the first of May and got forced to do a pregnancy test. Due to this they never started my membership on the 1st of May. To my own surprise I was in fact pregnant and only found this out on the 6th of May. I do understand that terms and conditions apply with being off the medical aid for more than 90 days, but honestly in the hard times we are in at the moment surly you can make some exceptions as I am willing to pay the outstanding amount from Jan - May. I phoned on the 11th of May and the call center agent listed to my entire story just to tell me I have to send an email, I did this and to no surprise I again did not receive any feedback or assistance. I tried communicating with fedhealth on the matter and just received no help whatsoever. When I phoned today I was told that my enquiry about the medical aid paying for the birth of my child has been denied. Please tell me how I was meant to know this if I didn't phone once again due to the lack of communication from the scheme? As I mentioned I am pregnant and can not believe that amount of stress fedhealth has put on my shoulders not to mention my pregnancy. This is one company that is only in it for the money, they DO NOT care about their clients as long as they get paid!