Worst customer service ever/ Worst Medical Aid ever!!!

Wow. Very disappointed with this medical aid. They are definitely not client focused and couldn’t give a dam about there clients. Family focused is definitely a lie! They are money focused and that’s all. Customer service is **********. As I type this message I am on the line with service representative, but I’ve been put on hold for the last 25 minutes while he looks into my enquiry!!! This is the 5th time it’s happened!!! They just don’t want to give me feedback on my enquiry? Why because they know they are wrong and they owe me a payment and are trying to dodge me at all costs to not make a payment. It’s there systems that was incorrect, between claims and IT and each department is blaming the other. I’ve asked to speak to managers, I’ve been told it’s been dealt with and I’ll get an answer in a week but NOTHING!! I’m sure they have on their computer a flag that says don’t give answer just keep him on hold until he puts the phone down!!! This company is the worst medical aid I have dealt with! They do not have your best interest at heart. Find another medical aid will to help you and listen to your concerns. You pay and pay and when you need help from them you become a leech!!! Terrible service!! Owners/shareholders/managers I would feel disgraced how you treat your members!!