WORST CUSTOMER SERVICE!

So on 22 February 2019 I sent in the forms to request my girlfriend to be added as a dependent onto my medical aid. I have had to phone the customer service department to get feedback every time. I phoned and was told that a section needed to be completed. I phoned back and explained that I am paying for it myself and the required section was for company details if they contribute. Cleared up and had to phone back a couple of days later again to inquire as to the status. Again something needed to be changed. This was changed and a couple of days later I AGAIN had to phone to inquire as to the status. Something else wrong and again and again. Yesterday on the 13th I phoned again. I was told that by the agent that there was now another issue. I asked to speak to his manager in order to get this resolved. I was told that the manager was not going to speak to me as he was going to tell me the same as the agent. Now I asked for his name in order to take this further. His name is Manie and I think as a manager, this is TOTALLY UNACCEPTABLE. As a manager, this is not how you behave. So the problem was that they needed to verify the previous medical aid details. Understandable. However...ALL the details of the previous medical aid including membership number and medical aid name was provided. Why could no one pick up a phone or send an email and do the inquiry? The agent tried his best and have to say thank you to Jack, however there is only so much you can do when you're hands are tied. I then told Jack I am now fed up enough to go to a new medical aid. If Manie wanted me to not take this further then he would phone me on my cell. STILL NO CALL. That tells me a lot.

I am not looking at alternate medical aids as I am no longer willing to give people money who treats me this way for trying to give them additional business. SHAME ON YOU FEDHEALTH!!!!