Worst claim service ever!!!!!!

I submitted a claim with Fedhealth for my MediVault on 2 February 2021. After numerous upsand downs and resubmitting of documents, a month later no feedback and the claim has not been processed.

Follow up calls were made, some lasting up to 40 minutes. Emails sent, some of which have been unanswered until today (the only response is the auto reply)

Today I woke up to an additional amount added to my premium for the MediVault costs, but the claim has not even been processed as requested so many times!!!!!