WORSE MEDICAL AID

Last year December 2019, we went to the emergence room as me and my husband got attacked by a cat, we have been trying to get this claim paid from the medical aid since then. they keep giving us excuses that there aren't IDC10 codes or the hospital submitted the claim incorrectly, however, we have the emails sent to the medical aid with all the correct information, and still no success. They have the worse customer service as you need to follow up with them and never get any feedback or a call back , even from mangers. i would advise everyone to not deal with this company when it comes to medical aid!!!