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Tebogo T

1 reviews | Active since Jul 2011

13 Jul 2016, 08:16

Worried about the family helps family slogan

<p>I was "covered" by Fedhealth from March 2016 and due to very unpleasant experiences on this scheme decided to withdraw. I was unfortunately hospitalised shortly after I joined the scheme and did not find joy in the process, this is in fact the 2nd complaint I'm logging. The 1st was not resolved satisfactorily in fact I dont even recall how the call was closed. I'm getting bills that were reversed and this is after I spoke to a consultant within Fedhealth who requested me to submit documents to be reinstated. Nothing was ever done and to date I still have not received a response. The slogan Fedhealth trades under is misleading because this is DEFINITELY NOT how you treat family.</p> <p> </p> <p>Regards</p> <p>Tebogo</p> <p> </p>

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply13 Jul 2016, 14:46
Official

Thank you for your comment. Please allow us some time to look into your query in more detail. We will be in touch.

Kind Regards

The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply14 Jul 2016, 09:58
Official

A consultant has been int ouch to discuss your concerns in detail. We trust you find this is order.

Kind Regards

The Fedhealth Online Team