PT
Pia T

1 reviews | Active since Sept 2014

26 Nov 2015, 11:05

wont authorize mri for heart

I have been a member of Fedhealth for years and years. Unfortunately I had a break in membership for a month or two and had to rejoin earlier this year. I was assured this wouldn't not cause problems other than a 3 month standard waiting period which was long over. I am currently in hospital with problems with my heart and need an MRI done. They now say it needs to go to under writers which can take up to three days!!!!! I don't deserve this. This is urgent. It is a heart issue! I am horrified. This needs to be rectified!!!!

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Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply26 Nov 2015, 11:12
Official
Hello piataylor84,

Dear Fedhealth family member, thanks so much for bringing this matter to our attention. It's important to us that you feel like a valued member of our family, and as such we will do our best to resolve this issue with you.

Kind Regards
Your Fedhealth Family