What can I say 🥺 never experienced such ****py service

I have never been so frustrated in my life. I regret ever joining this medical aid. I activated my membership with this ****py medical aid on the first if Nov 2022, after being informed that my chronic conditions fall under PMB's and will be catered for even if we are on a waiting period. Please see attached email from them. I secondly question the issue of a waiting period as the change of medical aid happened because my financial circumstances had change and it was a choice between looking for a medical aid that is a bit cheaper and also that covers my chronic conditions or going without a medical aid altogether.

They told me to write a motivation to that effect on 01 Nov 2022 , they informed me that their turnaround time is 3 days. I have since made countless call only to encounter their *********** rude call center staff who seem ********. This medical aid even had an audacity to charger a late joiner fee whilst I have belonged to a Medical aid since 2009. To make matters worse is that their termination notice period is also 3 months so I am royally *****ed and I need medication for my mental conditions which I dont know where I will get.