What a joke

<p>I joined Fedhealth in October 2016. Accepted the 3 mnths waiting period for myself and one of my kids, as well as the 1 year wait imposed on my other child who has Cystic Fibrosis - incurable and mortality rate is high. I gave all of the information required to get the cover for us. Disclosed everything about my children and myself as was relevant.</p> <p> </p> <p>In December 2016 I woke up with a stiff neck one Saturday morning and as the days went on the neck worsened, pain started slowly traveling down my arm. Beginning of January I decided to go to see my GP, she in turn referred me to a Neuro Surgeon and it was found that I have severely pinched nerves in 2 of my vertebrae. Due to this I am in constant pain, not to mention the fact that my right arm and hand, including fingers, go in to spasm and go numb. I was almost in an accident due to the spasm driving to work one morning.</p> <p> </p> <p>I have been battling for a month to get authorization to be put in traction for 3 days to try and relieve the problem. Now Fedhealth comes back with the laughable excuse that they are investigating non disclosure in this matter! I woke up with a stiff neck 2 months after I had joined and have had no prior problems with my nec**** How on earth is this justified as non disclosure?!? </p> <p> </p> <p>It seems I made a very bad decision joining this scheme, the customer care consultants are of little to no help, and since this is now in the investigation stages I have been e-mailing 2 ladies in that department and have received ZERO response from either of them - apart from an out of office auto reply from one.</p> <p> </p> <p>If it happens that, heaven forbid, the nerves are damaged beyond repair due to the blatant actions (or in this case INACTION) of this laughable scheme, in front of who's door will I have to place the blame?</p> <p> </p> <p>Shocked and appauled by your lack of decent feedback/service. Can only imagine what a nightmare it will be to get approval for my son's tests and treatments once the waiting period is over - though my first experience has left a very bad taste in my mouth, it might be prudent for me to rethink my membership.</p> <p> </p> <p>I will most definitely not be referring anyone I care about to this scheme, that's for damn sure!!</p>