WELL DONE SIBONGILE DLAMINI

Thank you to Sibongile Dlamini, the call centre agent at application support. You deserve 5 stars! What a wonderful surprise to finally find someone at FEDHEALTH who is intelligent and friendly and knows how to trouble shoot. What a change from my recent experience which has been abysmal.

I changed by banking details and sent FEDHEALTH the new details with proof of the account, in good time. Instead of responding that they also needed a copy of my ID (which they had anyway) I was simply ignored, and when the debit order to the old account was declined, they simply suspended my cover. I eventually succeeded in getting my debit order changed, and paid the declined amount. I received a letter that my suspension had been lifted and all was in order. Except that my app to transfer money from the vault was not working. How lucky that I got Sibongile from app support on the line, who immediately realised that they had probably failed to change the debit account on the app. She was right, and immediately fixed the problem and did a telephonic transfer for me so that I could get medication. WHAT A STAR- LEARN FROM HER THE REST OF YOU!