Website and Member Card problems

I submitted a hospital authorisation request via the Fedhealth website. That was straight forward and user friendly. After submitting a message came up saying I would be contacted by a Fedhealth agent. I received no SMS or email confirmation which made me a little concerned. After a day I decided to phone and check that the request had been registered. I phoned the \Hospital Authorisation Centre"number on my membership card to have a recording say \""If you are a member please contact the client services number on your card\"" which I did and went through the whole voice response thing including entering my membership number. When I eventually got through to a very efficient and pleasant agent she told me that the membership number I had keyed in did not show on her system. She also said there was no record of my hospital authorisation request. As I didn't have all the info with me I phoned Customer Care later and they said they would phone me back when not so busy. The other Fedhealth Website bug I have come across is looking for a doctor in Port Elizabeth"