SG
Sheldon G

1 reviews | Active since Jan 2023

08 Jan 2023, 23:49

Watch out , even if you pay , they suspend you without notice in the blink of an eye.

Medical aid suspended , no email , no phone call

As per their call centre , because they haven't received a payment for a medivault account , yet payment is made every month , on time

More than 72 hours later , still no phone call back from them ,and yet we remain without a medical aid now ,even though they get their membership payments on time every month ! Pathetic

0
Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply09 Jan 2023, 08:45
Official
Dear Member, 
 
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 
 
Best Wishes
Fedhealth