WAS TERMINATED FROM MEDICAL AID SCHEME, AND BEEN TRYING 4DAYS TO GET AN ANSWER?

*** - I resigned from my job and October was my last month, I send my forms to continue on the medical aid in October to our HR lady working for Fedhealth - no I don't have a reference, it was from my work email. Tuesday, 2 November I called and spoke to a guy he said its not a problem, I must just mail everything again with the subject line 021121QVK8PV . Wednesday, 3 November I called and left a message, Thursday, 4 November I called again the lady first said the consultant is on leave, then I hold the line for 10minutes and she said the consultant is busy with it as we speak you will get a mail before 17h00. I received nothing, not even one reply, NOTHING! I called now again now the whole finance team is on tam building no one can help you. I tried to buy medicine on my medical aid, and the lady at the pharmacy said sorry we cant help you your medical aid has been terminated. I paid already, my wallet has money in etc. NO COMMUNICATION AT ALL RECEIVED. We are travelling this weekend if we get in an accident, then we wont get help because if they check our medical aid cards, it will say terminated on the system. I asked on Tuesday already for just a mail to say they are working on it? Spoke to a Nancy now, she is trying to get someone to help me, I have been on the line now for 21:00 minutes already, it is ridiculous service.