LB
Lizelle B

1 reviews | Active since Oct 2020

09 Nov 2024, 14:48

Wallet is a loan.

Why not Fedhealth... We were on the Flexi Fed 4 plan, they promote that you can go to GP and have consultations, as many as you want. You cannot see a specialist, if your Vault is not activated, so you are forced to activate the Vault, and from there, when you go the doctor, you must put some money in you wallet. It seems great, you go to the doctor, everything goes through your medical aid. Everything is paid. NOT TRUE. That wallet is a loan. You have to pay it back over a year. In reality, this is only a hospital plan, because all your doctor's visits, X-rays, tests, is a loan that you pay back. If you use a lot of money at the end of the year, and again at the beginning of the next year, you can end up paying (on this plan) between R3000 and R6000 extra per month. We moved to another medical aid, but there are still residue of our Wallet that still has to be paid back. So dentist, everything we did, we are still paying it back. That for people who do not believe in a loan. Beware people, rather go somewhere else.

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Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply11 Nov 2024, 09:00
Official
Dear Member, Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.  Best wishes,Fedhealth