Waiting for feedback

have been trying to be a member since April 2022,I have run into so many road blocks,My applicaiton was eventually completed so I thought in June 2022,I as told by the agent I have to be on a waiting list from June 2022 which I agreed, I also nominated that deductions should be done on the 5th of the month as I receive dissability from SASSA, The 5th of July past no deduction I then contacted the agent enquiring what is the issue, I was told they saw other monies coming into my account, I explained I relocated and i am selling my stuff therefore there are deposits from various people, I was told to send an email which I did immediately,I waited for the 5th of August no deduction, I called again and was told than the letter I recieved from SASSA stating that i receive disability is temporary ,I explained that this get renewed yearly,I waited again for a week no feedback, I call Fedhealth and was told to furnish my details for a operation I had ,I lost the address but contacted the agent who I have been communicating and was told to send this to her .It is now almost the 2nd week approaching no feedback,what should II do,would I be on another 3 month waiting period, Must I approach another company, id the fact that I am on a low scheme my business is not good enough ,