Waiting 2 weeks for claim....no feedback

<p>Logged a claim on 16 May....I paid cash and am trying to claim a refund. Seems that if you are not a service provider, Fedhealth in not too much of a hurry.</p> <p>4 reference numbers issued but no one comes back to me to tell me it is acknowledged or there is a problem. I phoned today and am told that there is a note on my account that the claim is unclear. Why do I have to phone 2 weeks later to hear this? All I have is a receipt from doctor and my credit card slip. I don't have access to a scanner so sent the copies through as a photo on my iPad....can Fedhealth suggest how I can get this to them? Very disappointed that they can't even just reply to my email claim to let me know there is a problem. What now? </p>