Very bad after sales service

I have was a member of fedhealth previously lost my job my membership was terminated. I started working again and became a member again. When I requested to take up membership again I sent through the correct spellig of my and my childrens names as well as their birth certifcates and my id but on my membership card my daughter name is spelled as Cia instead of Tia, I emailed the sales consultant again she didnt reply to my mails I called and left messages only for her to call me back with a stink attitude saying I must sort it out with customer service which I did try doing on 3 occassions via telephone and email but they keep telling me my membership card has been signed for by my husband on the 9 Feb. That membership card that they are reffering is the one where my daughter name is spelled incorrectly!!!! I also asked the sales consultant for my premium to go off on the 25th but that was also not done its loaded for the 1st. Seriously can someone just sort this out your after sales service is really really bad