VERY ANGRY DEBITING MY ACOUNT WITHOUT MY CONSENT

Good Day

I am very disappointed with Fedheath and regret ever joining it

I have cancelled my medical aid in December and was told that I owe my medical aid medi vault 6600 and I paid that amount in full

I then got another call to say I owe 5400 and I have been paying monthly and last month it was supposed to be my last installment of R950 and they debited only R450 and the outstanding was R400

Today to ,my surprise when I call the call centre was told that I still owe 450 and 700 and how

They alwayd promised that credit controller will call me and its has been over 9 months I have been waiting for that call

On 20 april this was my outstanding R4 906.44 see below e-mail at the bottom that you have send me We then agreed below Good Morning

Kindly STOP debiting my account

I will pay the remaining balance of 3350 by 4 months starting from May 2022

I can only afford to pay 1000 monthy and last payment will be 350

I will only do manual payment please don’t debit my account at all

Thanks

Regards Lettah

Below was send on the 23/03/2022 Good Day

No one told me about this as this is new news to me. Please listen to all the recording that I have been doing regarding the outstanding amount and I was only informed that I must pay only R6000 and I did pay all the money so I don’t owe you anything . I have even sent e-mail to you credit controller and she never reply to my e-mails

Regards Lettah

From: Lettah Sithole Sent: Thursday, 21 April 2022 8:34 AM To: *** Subject: RE: 081221QX793J - - *** [MI***]

Good Morning

I still have no attachment

I can only afford to pay on a monthly basis R1000 starting from next month

Kindly provide banking details

Regards Lettah

From: *** <***> Sent: Wednesday, 20 April 2022 6:15 PM To: Lettah Sithole <***> Subject: 081221QX793J - - *** [MI***]

Dear Lettah

Thank you for your email.

Please be advised that you are being debited for the outstanding vault contributions of R4 906.44 which is still due to the scheme. This payment needs to be settled for the scheme to stop debiting member on a monthly basis.

We have password protected the attachment to protect your information, to open the document please use the main members ID number.

Kindly update your personal details on a regular basis, to ensure that you receive the latest updates from Fedhealth.

Did you know you don�t have to wait for a response on an email when using our self-service platforms?

Access the Fedhealth Family Room for: claims and benefits information, download your important documents, to add and remove dependants, and much more. Go to fedhealth.co.za to access it, or use our WhatsApp line to look up this information or chat to an agent: https://wa.me/***

Best wishes, Mbali Ntaka