Utterly unprofessional!!!!

Why spend millions on advertising to get new members but then completely fail to assist potential new members to join Fedhealth (FH). ??

I am a potential client with a monthly medical aid spending of around R4000…but it seems that you do not want new business. I am completely shocked at the serviced I received from FH and you’re service provider: WellWorx.

Been struggeling to join FH from November 2018. Sent all the necessary documents through heard nothing for 2 weeks … sent numerous emails (12in total) lodged 2 queries with query numbers received no feedback. Spend couple of hours on the phone without success… talked to Mr Khumalo, Denel, Niel and the supervisor Rentia (not sure of the spelling). These individuals made numerous promises: that they would sort it out immediately and that the supervisor would phone me to inform me of my active membership. Do not make promises that you cannot keep the golden rule in customer service… and it paints the picture for the customer and company relationship going forward.

Is this the sort of service that you provide? Is this normal?

Numerous competitors in the medical aid sphere so easy to go to the next service provider.

Yours Truly Erik Heppell